Privacy policy

Privacy Policy for Tietque

1. Company Information

This Privacy Policy describes how Tietque collects, uses, and protects your personal data when you visit our website or make a purchase from our store.

  • Store Name: Tietque

  • Business Address: 48 Locksley Dr, Thurcroft, Rotherham, S66 9NS, United Kingdom

  • Email: tietque19@gmail.com

  • Phone: 01636 677551

2. Data Controller

Tietque is the data controller responsible for processing your personal data collected through this website. We process and protect your personal information in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Information We Collect

When you interact with our store or place an order, we collect the following information:

  • A. Identity & Contact Data: Your full name, billing address, shipping address, email address, and phone number.

  • B. Transaction & Order Data: Details about products you purchased, order history, and payment status. (Note: All payments are processed securely via external certified payment gateways; we do not store full credit card or debit card details).

  • C. Technical & Usage Data: Your IP address, browser type, device information, operating system, cookie identifiers, and details about how you navigate our website.

4. Legal Basis and How We Use Your Data

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Performance of a Contract: To process, fulfill, ship, and deliver your orders, and to provide customer support regarding your purchases.

  • Legal Obligation: To maintain accurate financial, tax, and accounting records as required by UK law.

  • Legitimate Interests: To secure our website, monitor and prevent fraudulent activities, and improve our store layout and performance.

  • Consent: For sending marketing communications (e.g., newsletters or special offers) if you have explicitly opted in. You can easily withdraw your consent at any time by clicking the "Unsubscribe" link in any marketing email.

5. Sharing of Personal Data

We value your privacy and do not sell your personal data to third parties. We only share necessary data with trusted service providers who help us run our business:

  • Payment Processors: To securely complete financial transactions (e.g., Stripe, PayPal).

  • Delivery & Courier Services: To handle, dispatch, and deliver your parcels (e.g., Royal Mail, Evri, DPD).

  • Shopify: The specialized e-commerce platform hosting our online storefront.

  • Legal Authorities: If strictly required to comply with a legal obligation, court order, or to prevent fraud.

6. International Data Transfers

Some of our service providers (such as Shopify) are located outside the United Kingdom (for example, in Canada or the United States). Whenever your data is transferred outside the UK, we ensure that appropriate safeguards are in place—such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs)—to maintain a level of protection equivalent to UK law.

7. Cookies

We use cookies, pixels, and tracking tags to keep track of items in your shopping basket, analyze our website traffic, and personalize your experience. You can manage or disable cookies through your web browser settings, though doing so may cause certain features of our website to function incorrectly.

8. Data Retention

We retain your personal data only for as long as necessary to complete the purposes for which it was collected, including satisfying any legal, tax, accounting, or reporting requirements (typically up to 6 years for UK tax audit purposes).

9. Your Privacy Rights

Under UK data protection laws, you have significant rights regarding your data, including:

  • The right of access: To request a copy of the personal data we hold about you.

  • The right to rectification: To request that we correct any inaccurate or incomplete information.

  • The right to erasure: To request that we delete your data (subject to our legal or tax record-keeping obligations).

  • The right to restrict or object to processing: To object to our processing of your data, or ask us to restrict its use.

  • The right to data portability: To request the transfer of your data to another service provider.

To exercise any of these rights, please contact us directly at tietque19@gmail.com. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Data Security

We implement industry-standard technical and organizational security measures—including advanced SSL (Secure Socket Layer) encryption technology—to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized way.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operational, legal, or regulatory requirements. Any updates will be posted directly on this page with a revised modification date.

12. Contact Information

For any privacy-related questions, data requests, or compliance inquiries:

  • Email: tietque19@gmail.com

  • Phone: 01636 677551

  • Address: 48 Locksley Dr, Thurcroft, Rotherham, S66 9NS, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday)