Refund policy

Return & Refund Policy for Tietque

1. Company Information

  • Store Name: Tietque

  • Business Address: 48 Locksley Dr, Thurcroft, Rotherham, S66 9NS, United Kingdom

  • Contact Email: tietque19@gmail.com

  • Phone: 01636 677551

2. Right of Withdrawal & Return Eligibility

In accordance with UK Consumer Contracts Regulations, you have the right to cancel your contract and return your items within 30 calendar days from the day you receive your goods. To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of delivery.

  • The item must be unused, unworn, and in the same condition as received.

  • The item must not be damaged, washed, or altered.

  • The item should ideally be returned in its original packaging.

  • Proof of purchase (order confirmation or invoice) must be provided.

3. Return Process

To initiate a return:

  1. Contact us via email at tietque19@gmail.com.

  2. Provide your order number and the reason for the return.

  3. Our customer service team will review your request and send detailed return instructions along with the correct return address.

  4. If applicable, a prepaid return shipping label will be provided to you via email.

Note: Returns sent back without prior notification or authorization may not be accepted.

4. Return Shipping Costs

  • Return shipping is completely free for all eligible returns.

  • Customers do not have to pay any return postage, courier costs, or administrative collection fees.

  • In the event of receiving faulty, damaged, or incorrect items, Tietque covers 100% of the return costs.

  • No restocking fees apply.

5. Refund Policy

Once your return is received, inspected, and approved:

  • Your refund will be processed within 14 business days.

  • The refund will be automatically credited back to your original payment method used at checkout.

  • You will receive an automated email notification as soon as the refund transaction is completed.

6. Exchanges

Tietque does not handle direct exchanges online. If you need a different size, color, or alternative item:

  • Return the unwanted item using the free return procedure outlined above.

  • Place a brand-new order for the correct item directly on our website.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery at tietque19@gmail.com with:

  • Your order number.

  • A brief description of the fault or mistake.

  • Clear photographs of the damaged product and the transit packaging.

We will quickly arrange for a free replacement (subject to stock availability) or issue a full refund.

8. Contact Information

For all return, refund, and cancellation inquiries:

  • Email: tietque19@gmail.com

  • Phone: 01636 677551

  • Address: 48 Locksley Dr, Thurcroft, Rotherham, S66 9NS, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday)