Shipping policy

Shipping Policy for Tietque

1. Company Information

  • Store Name: Tietque

  • Business Address: 48 Locksley Dr, Thurcroft, Rotherham, S66 9NS, United Kingdom

  • Email: tietque19@gmail.com

  • Phone: 01636 677551

2. Shipping Destinations

We currently ship orders to:

  • United Kingdom: We offer nationwide shipping across England, Scotland, Wales, and Northern Ireland. We do not offer international shipping outside of the UK at this time unless explicitly stated otherwise on our storefront.

3. Shipping Cost

  • Shipping is completely free for all orders across the United Kingdom.

  • No minimum purchase or order value is required to qualify.

  • No hidden delivery surcharges, residential fees, or extra charges will be applied at checkout.

4. Processing Time

  • Orders are processed and prepared for dispatch within 1–2 business days (Monday to Friday).

  • Orders are not processed, packed, or dispatched on weekends or UK bank holidays.

  • Once your order is processed, it is immediately handed over to our reliable domestic courier network.

5. Delivery Time

Estimated delivery time after dispatch:

  • Standard UK Delivery: 3–5 business days.

  • Please note: Delivery windows are estimates and may vary slightly due to carrier constraints, peak seasonal volumes (such as Black Friday or Christmas), or severe regional weather.

6. Order Cut-Off Time

  • Orders placed before 5:00 PM (GMT/BST) are processed the same or next business day.

  • Orders placed after this time will enter processing on the following business day.

7. Order Tracking

  • Once your order has been dispatched, you will automatically receive a shipping confirmation email.

  • This email will contain your dedicated tracking number and a link to the carrier portal.

  • Please allow 24–48 hours for tracking updates to populate and show active transit history on the portal.

8. Shipping Methods

We partner with established domestic courier and parcel networks (such as Royal Mail, Evri, DPD, and DHL) to ensure your items are handled safely and delivered securely to your doorstep.

9. Delayed or Lost Packages

If your delivery is delayed:

  • Please check the tracking link provided in your email for any carrier transit updates or local delay notifications.

  • Allow a little extra time during bank holidays or peak delivery seasons.

  • If your parcel has not arrived within the expected timeframe, contact us at tietque19@gmail.com. If a package is officially deemed lost in transit by the courier, we will organize a free replacement or issue a full refund.

10. Incorrect Address Disclaimer

Customers are entirely responsible for providing an accurate, valid, and complete shipping address during the checkout process. Tietque is not liable for:

  • Misdelivered packages due to incorrect or incomplete address entries.

  • Delivery delays resulting from missing apartment, suite, or house numbers.

  • If you discover an error in your shipping info, please contact us immediately at tietque19@gmail.com. Once a package has entered processing or has been dispatched, we cannot modify the shipping destination or recall the parcel.

11. Delivery Restrictions

We reserve the right to cancel or adjust shipping to extremely remote offshore or highland areas if specific domestic carrier constraints or severe logistical limitations make delivery impossible.

12. Contact Information

For any shipping questions, delivery inquiries, or tracking assistance:

  • Email: tietque19@gmail.com

  • Phone: 01636 677551

  • Address: 48 Locksley Dr, Thurcroft, Rotherham, S66 9NS, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday)